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We're back open for appointments! See latest COVID-19 Service Update

COVID-19 Update

 

Temporary Services Changes

Week commencing 12th April 2021


Re-opening for appointments 15th April 2021

Date: 6th April 2021

Following latest Gov. announcement 5th April 2021, we're pleased to confirm that we will be re-opening for appointments 15th April 2021.

All visits by advance appointment, subject to availability.

We can't wait to welcome you back! If you've contacted us during temporary closure, please expect to hear from us soon - we appreciate your patients. 

Thank you!


Temporarily Closed from 5th January 2021

Date: 5th January 2020

Sadly, due to national lockdown, the studio is temporarily closed until further notice & we're unable to accept bookings at this time; as a result, our current studio promotion has been suspended & will return when we are permitted to re-open.

We hope to be able to re-open for appointments mid February 2021 & will update this page as soon as we have new information.

We're processing online orders for delivery as usual & current website galleries remain open for orders. 

Thank you once again for your continued support during these difficult times - stay safe.


Back open for appointments: 2 December 2020

Exclusive website offers will be launching soon & our site may close at various times for updating. 

In addition to the safety measures already in place (below), there are additional changes to our service, details below. We’ve received a high volume of enquiries & will be responding as quickly as we can; thank you for your kind understanding.

Hope to see you at the studio soon!


IMPORTANT: As usual, all visits & bookings are by advance appointment only; strictly no unscheduled studio visits, early or late arrivals. 

Short notice arrangements may not be possible.


Temporary Change to our Service

We’ve made the following changes to our service, until further notice:  

  • Limited weekday evening collection appointments.
  • Studio Booking Duration: Max. 30 minutes per appointment.
  • Temporary suspension of some services.
  • Limited appointments & revised booking hours.
  • On-location bookings limited to 30 miles radius SY8 1LR.
  • Max. attendance: SIX people from same household / 'bubble'.
  • Previews online only via client account, watermarked web gallery.
  • If you wish to order in studio, short visits are accepted by appt. up to 15 minutes.
  • Face masks are a requirement (removed for photos only).

Appointments

Revised booking hours, subject to availability: UPDATED

Collections: Weekday appointments only, 5-7pm.

Passport, Visa & ID: Weekday appointments, 5-7pm.

For on-location enquiries outside above hours, please contact us.

The following services are temporarily suspended 5th December 2020 until 5th January 2021:

  • Studio Consultations
  • Digital Printing Service
  • Photo Restoration & Enlargement

Scheduled Visitors

Please arrive no earlier than your appointment or wait in vehicle until scheduled appointment time.

We kindly ask all visitors to adhere to the following:

  • Safe distancing of 2M whenever possible.
  • Please use hand sanitiser provided.
  • Face mask required. If exempt, please advise upon booking. For health & safety reasons, visitors without a suitable face mask / covering are required to wait outside / in vehicle.

Appointments are held for 10 minutes only; if late, please contact before visiting to check availability.

As bookings are limited, it's important to contact us to cancel / reschedule if you're unable to attend.

Regrettably, we're unable to guarantee possibility of re-booking in event of cancellation or missed appointments. Thank you.

Enquiries & Bookings

For booking enquiries, please submit a request online via ‘Book Now’ link (recommended) or phone the studio directly, (01584) 872340, answerphone facility available.

Please note, we're a small business & do not have office staff. Due to the nature of our service, we're often out of office & an answerphone facility is available.

Whilst we aim to respond within 7 working days, due to a change in our service hours & seasonal demand, longer response times are possible.


Temporarily Closed 5 November 2020 (4 weeks)

In accordance with government guidelines, we are sadly forced to close 5th November 2020 for 4 weeks & are unable to accept appointments during this time. We hope to re-open for appointments early December but will of course follow the latest advice & guidance from the government.

Christmas Promotion

Due to lockdown, our Christmas promotion has been postponed & provisional bookings for this event are likely to be available late Nov / early Dec for appointments after lockdown. More info to follow in News & Offers.

Online Orders

We will continue to process online orders as usual with delivery. Collections will be possible once the studio is permitted to re-open.

Stay Safe

Wishing you & your loved ones well during these challenging times - we look forward to welcoming you back in December. 

Thank you for your continued support!



Lockdown

Like most, our small business has been impacted by COVID-19 & we'd like to thank everyone for their support during mandatory temporary closure. 

We've been processing online orders as usual & have received a high volume of enquiries during this time, please bear with us whilst we catch up. If you've not heard back from us by the end of September, please let us know as your e-mail may have been delayed / failed to reach us. We appreciate your patients & understanding!

Again, thank you for supporting our small, independent business - it means the world to us & we look forward to welcoming you back at the studio soon!

- Joseph & Sophie

 

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