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We're back open for appointments! See latest COVID-19 Service Update

FAQ

Below are answers to Frequently Asked Questions + others you may find helpful! Please select a topic below:


S&B Photography own copyright to all images, all rights reserved. We do not sell, assign or transfer copyright. When a digital image order is placed, un-watermarked images are licensed for Personal or Promotional Use to named clients. License is non-transferable.


We aim to reply within 2-5 working days. If you haven't received a reply within this time, please contact us again as your message has been delayed or failed to reach us. For a faster response, please call the studio directly, - 24hr answerphone available. Please be advised that due to the nature of our service, availability & office hours vary. N.B. Due to a high volume of enquiries during festive season & promotions, response time may be longer - we appreciate your patients & understanding.


We offer a range of products to suit all styles & budgets! To keep our prices competitive, a full price list is only available to registered clients however, please see home page for product & price guide.


Gift vouchers are available from £10. If you'd like to order, please contact us to arrange a studio visit by advance appointment. Telephone orders also welcome & online orders accepted via our secure store.


Our simple account platform is end-user controlled for your convenience. If you've forgotten your password, please click 'Log in' & follow prompts to reset by clicking 'Reset Password'. N.B. Your browser may remember incorrect details if you've previously attempted to log-in without success; please delete auto fill content & manually enter details.


This is a gallery ID (name) - it's usually assigned upon order & chosen by the client but on some occasions, it's provided by us. You'll need it to locate a gallery via Find Gallery link (top menu) - free registration required.


All pets are welcome, subject to size & nature! Please ensure someone is available to look after your pet whilst you continue with the studio booking. If your pet is crate trained, please bring this along. You may also wish to bring bottled water & bowl & any other items e.g. toys, treats etc. that will make your pet feel at ease. Pets must not be left unattended or loose on site.

Please be aware that all pets react differently to studio surroundings - if your pet finds it difficult to adapt & shows signs of anxiety, it will be to necessary to end the photo shoot. Time & patients may be required however, we will not put your pet through unnecessary stress.


Gallery activation estimated 2-5 working days.


We aim to keep photo's from every booking indefinitely & clients are welcome back to view at any time, by appointment. Online viewing is also available to order (small service charge applies).


Please wear something you feel comfortable in - there's no strict dress code however, it can be quite an active shoot (subject to client willingness & ability) therefore, sensible footwear is advised. Outfit changes welcome. Please avoid light / skin tone lip colour & white clothing (incl. socks!) as this can be troublesome in the editing process. We request removal of shoes but this is not a requirement so please say if you'd prefer to keep shoes on.

 
 
 

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