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We're back open for appointments! See latest COVID-19 Service Update

Order Policy

 

'We' refers to S&B Photography. 'You', 'Your', 'Client' refers to all persons taking part.

All orders are subject to the terms & conditions set out in the Order Policy, below:

Payment:

Full payment is required upon order via cash, credit / debit card. Credit cards +3.1%, to include any applicable delivery charges, as advertised during checkout. Paypal Account holders: We can only post to Confirmed Paypal delivery address, this can only be changed by you, before sending payment. If required, please change 'Send to' delivery address in Paypal at checkout before clicking 'Pay Now'. It's not possible to amend / send to an alternative address once payment is made.

Coupon or Voucher codes must be redeemed in cart prior to checkout & cannot be applied retrospectively.

Order Confirmation:

All orders are subject to our review & acceptance at our sole discretion. Once an order is submitted & accepted by us in writing, amendments cannot be accepted & the full amount is payable in advance. Any photo editing requests must be noted at checkout, prior to submitting your order; in this event, a proof will be provided. Requests made after this time will be subject to additional print / editing charges.

Refunds:

Due to the personal & bespoke nature of goods & services, no refunds, exchanges or returns are accepted. This does not affect your statutory rights.

Cancellation:

You may cancel your order at any time but in doing so, you shall forfeit any monies paid. Your statutory rights remain unaffected.

Products:

Advertised subject to availability.

Completion:

Estimated 7-10 working days & up to 28 working days. Any advised completion date is approximate & not guaranteed. Client is responsible for contacting S&B Photography in advance, to check progress / arrange collection. Named client (above) must collect completed order & complete a product release. Suspected error(s) must be reported prior to signing product release. Reports made after this time cannot be accepted.

Collection:

By advance appointment only, Tues-Sat between 10am & 6pm, subject to availability. Local delivery may be possible subject to additional charge by prior arrangement – please enquire. USB & print orders up to 10x12” are available for delivery, P&P charge to be paid by the client in full, on arrangement.

Liability:

No liability is accepted for delayed completion. In the unlikely event of failure to complete order within 28 working days, liability shall be limited to a full or partial refund of any monies paid for outstanding items only. S&B Photography will not be held liable for any damage to any part to the order once product release has been signed, no exceptions. We are happy to assist with repair, subject to additional charge.

Release:

All items remain the property of S&B Photography until full payment has cleared. No items will be released until full payment has cleared & the product release has been signed or online order has been processed.

Delivery

Prints up to A3 are available for tracked delivery, subject to delivery charges, which include postage fee, packaging / handling: (Standard) Royal Mail Signed for £4.99 / (Express) £9.99, which can be selected during checkout, prior to payment.

Please check order carefully on receipt, without delay; if you receive incorrect items caused by a mistake made by Us in delivery or by Our incorrect description or information, you have the right to return them in exchange for a refund or replacement. Any errors must be reported within a timescale of 14 working days from date of tracked delivery.

Reserved Rights:

S&B Photography reserves the right to update these Terms & Conditions without notice.

 

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